HELP CENTER

Have questions? We have answers.

ORDERS

How can I place an order?

You can place your order directly through
our official website. Select the product, confirm configuration, and complete payment securely online.

Can I cancel or change my order?

Depending on the status of your order,
changes or cancellations may be possible before shipment. Please contact our support team as soon as possible.

How long will it take toreceive my order?

For in-stock items in the US warehouse, delivery typically takes 3–7 business days.
For customers in other regions, delivery usually takes 15–30 days, depending on logistics providers, local customs, and chosen transportation method. Our team will provide detailed shipping information and tracking updates for your location.
For customized orders, production and delivery timelines will be confirmed individually, and we will notify you with specific schedules.

RETURNS

What is your return policy?

We accept returns within 30 days of delivery for eligible items, provided they remain unused and in original packaging. Accessories and consumables are not eligible once opened.

How can I start a return?

Please email our support team with your order number and product details. We will provide you with the return instructions and prepaid label if applicable.

Q&A

Do I need special trainingto use the machine?

Not necessarily. Our systems are designed to be beginner-friendly. We also provide tutorials, manuals, and remote support to help you get started quickly.

What materials can I cut orweld with AirFamily products?

CutAir supports metals like carbon steel, stainless steel, and aluminum. WeldAir is suitable for steel, stainless steel, and more. Detailed material compatibility is available in our product guides.

How can I get technical support?

You can contact us via email, phone, or our website support portal. In the US and China, we also have warehouses and teams to provide fast local assistance.